shipping & returns
Please allow a few days for your order to process (excluding pre-sales). Due to world-wide shipping delays that most shipping carriers are experiencing at this time, please be patient and allow an additional 1-3 days for expected delivery.
For international shipping, some countries and regions may require you to pay additional Customs/Duties and taxes so please check with your local customs office.
return and exchange policy
We want you to love your new pieces, which is why we offer returns for store credit only, provided that:
- Returns are postmarked within 14 days of original delivery.
- The item is in its original condition, unworn, undamaged, not stained or returned with any strong smells (perfume, deodorant, etc) in the original packaging with all original tags and hygiene sticker still attached.
- The item was not purchased as a final sale item (listed on the product page at time of purchase).
To submit a return for store credit, please email firstname.lastname@example.org with your NAME and ORDER NUMBER, the item(s) you wish to return and reason for return.
Once the return request is approved, you'll receive the shipping address to return your items.
We do not offer direct exchanges as we cannot guarantee that the item will be in stock once we receive your return. All returned items will receive store credit which you can use to purchase a different size or style online.
Note that shipping charges associated with the return will not be refunded. Return costs are the responsibility of the customer. We do not provide new shipping labels, however the compostable mailer bags that you receive the items in can be reused.
Store credit will be issued in the form of a digital gift card (via email) when your return has been received and approved.
tracking a package
Once your order has been processed by the shipping carrier and you’ve received tracking information, the delivery of your package is no longer within our responsibility. Please contact USPS or UPS for any updates regarding the status of your shipment. Any international orders that are in-transit for over 20 days, please reach out to your local customs office to see if the package has been held up in customs and is requesting a customs fee.
If a package has been returned to us due to an address error, we will contact you to organize a new delivery. If you do not respond to our email within 30 days, your order is Null & Void.
If a package has been marked as "Delivered" and your package is missing, please only contact your local post office to further inquire about the package’s whereabouts. We have also found that a package may say delivered but won't show up until the next day or two - this seems to be an issue from USPS that we have no control over. If your package still doesn't arrive, we can help provide any information you need in order to file a claim.