Having trouble downloading, installing, or using the filters? These are some commonly asked questions! If your question is not answered send an email with your order info to firstname.lastname@example.org. If it is an issue with your Lightroom app, please contact Adobe Support.
Q: IT WON’T LET ME ME DOWNLOAD, EVERY TIME I CLICK ON THE LINK IT JUST GOES TO A LOADING PAGE.
A: You must be on a computer to download. Unable to download on a computer? Read iPhone download instructions here before purchasing.
Q: WHEN I CLICK ON THE FILE IT WON’T OPEN.
A: This is normal! For mobile filters: They are DNG files so they will probably show up as blank grey squares on both your computer and phone. There is no need to “open” the files - just follow the instructions and install normally.
Q: MY DOWNLOAD EXPIRED / I LOST MY FILTERS. CAN YOU RESEND THEM TO ME?
A: If you bought your filters within the last 3 months, then yes we can resend them! We have a time limit only because we can’t be your personal backup forever. This is why the first step on both the PDF and video is to backup your files. I highly recommend making a copy of the files and saving them to Google Drive, Dropbox, or iCloud. That way even if you lose your phone, your computer crashes, or your hard drive breaks, you can still have access to the filters for years to come! As a side note, make sure you have access to a computer within 24 hours of buying before your purchase - it will save you the trouble of having to contact us!
Q: CAN I USE THE MOBILE FILTERS ON VIDEO?
A: The mobile Lightroom app doesn’t allow you to use filters on video. We are working on creating a filter for Instagram stories for you to use!
Q: THESE PRESETS DON’T MAKE MY PHOTOS LOOK LIKE YOURS. WHAT DO I DO?
A: Keep in mind that filters can’t magically make an image look good. It’s important to have good lighting and focus. It might take some practice to take good photos. The quality of the camera on your phone may affect the look of your images too. These are the exact filters we use to create the Sun Bleached look! We have a photo tips highlight on our Instagram if you need help taking better photos.
Q: WHEN I APPLY THE FILTER IT LOOKS ORANGE / DARK / WEIRD / ETC.
A: No filter is one-click because every image is different! We recommend adjusting white balance, exposure, and the orange on the HSL sliders.